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Who Are We?
- We are specialists in professional tools since 1990.
- 2,000+ professionals and hobbyists trust us across Canada.
- Our mission: One single address for all your professional tools, delivered within 48 hours.
DISCOVER THE BRANDS THAT MAKE THE DIFFERENCE
Why Are We Selling Tools?
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Mission
Provide businesses and individuals with quality industrial tools backed by technical expertise and the fast delivery they deserve.
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Vision
Become THE Quebec reference in professional tools and extend this expertise across Canada with the same standard of excellence.
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I'm Marie-Claude
Together with my brother Dominique, we created Polar Industrial Equipment to provide workers with the quality tools they deserve, without any friction.
HELP AND ADVICE
Shipping
Do you ship anywhere in the world?
Do you ship anywhere in the world?
We ship across Canada. For international shipments, please contact our service at:aide@equipementpolar.com.
What are the shipping times for your products?
What are the shipping times for your products?
We take 1-2 days to process your order then 2-5 days to deliver it to you.
Returns and Refunds
How to return a product?
How to return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Do you have a refund policy?
Do you have a refund policy?
Refunds are processed within 7 days from when we receive the item(s).
Products and stock
Do you have all your products in stock?
Do you have all your products in stock?
We maintain a permanent stock of over 8,000 products. If an item is temporarily out of stock, we will inform you before you place your order and offer alternatives.
Do you offer technical advice?
Do you offer technical advice?
Yes! Our certified specialists offer free advice to help you choose the right tools for your projects. Contact us at 418-682-3011 or fill out this contact form and we'll get back to you as soon as possible.
Order and payment
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, Apple Pay, credit cards, Shop, bank transfers, and cash on delivery for businesses. You can see the logos of all the payment methods we accept in the footer.
