Yes, we are an official distributor of DeWalt, Makita, Lincoln Electric, Bosch, and all our other partner brands for over 35 years.

Absolutely! You can visit our stores in Quebec City (3425 Boul Wilfrid-Hamel) or Chicoutimi (1165 rue de la Manic) to see and test our tools.

You can compare products on our website, or our experts can help you compare features based on your specific needs. Call us at 418-682-3011 for personalized advice.

We maintain a permanent stock of over 8,000 products. If an item is temporarily out of stock, we will inform you before you place your order and offer alternatives.

Polar Industrial Equipment distributes leading professional brands of industrial tools including DeWalt, Makita, Milwaukee, Fein, Bosch, Lincoln Electric, JET (SureWerx), Topring and Pioneer, among others. Our catalog contains more than 8,000 products covering power tools, hand tools, pneumatic tools, and protective equipment.

No. Each brand's batteries are proprietary and work exclusively with tools from their own ecosystem.

What we offer:

• 
  DeWalt 20V MAX batteries are compatible with all DeWalt 20V MAX and FlexVolt tools
• Makita 18V LXT batteries are compatible with over 425 tools on the Makita LXT platform
• Milwaukee M18 batteries are compatible with over 250 tools on the M18 platform

What we do not offer:

• 
  A DeWalt battery will not work on a Makita or Milwaukee tool
• A Milwaukee battery will not work on a DeWalt or Makita tool

Polar Industrial Equipment distributes all three lines of batteries and chargers. Consult our battery collections for available models.

Yes, we offer a wide selection of power tool accessories including batteries, chargers, blades, discs, drill bits, driver bits, and complementary equipment.

Browse our accessories section on the website or contact our team at 1-800-567-3206 for a specific request.

All products sold at Polar Industrial Equipment are new. We do not sell used, refurbished or reconditioned products.

For any expedited or express delivery request, please contact our team at 1-800-567-3206 or at info@equipementpolar.com before placing your order.

Our advisors will be able to inform you about the available options depending on your location and the desired product, as well as the applicable additional costs.

We take 1-2 days to process your order then 2-5 days to deliver it to you.

We ship across Canada. For international shipments, please contact our service at: aide@equipementpolar.com.

Our offices are located in Quebec, Canada.

If you are not present during the delivery attempt, the carrier will usually leave a delivery notice with instructions on how to retrieve your package.

Depending on the carrier used, you may be able to pick up your package at a nearby post office or parcel depot, or schedule a new delivery attempt.

Refer to the delivery notice left by the carrier for specific instructions for your situation.

For any questions about delivery to a PO box or post office box, contact our team at info@equipementpolar.com or at 1-800-567-3206 before placing your order.

Certain carriers and product types may impose restrictions on this type of delivery. Our advisors can inform you of the available options based on your situation.

Yes, our products all have a tracking system.

Free shipping on all online orders of $150 or more weighing 40 lbs or less, shipped anywhere in Canada.

This offer applies only to orders placed online at equipementpolar.com.

For items over 40 lbs or oversized, shipping costs are calculated at checkout.

We apologize for the delay. Sometimes delivery may take longer. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: aide@equipementpolar.com 

Polar Industrial Equipment is a family-owned Quebec company founded in 1991 by Robert Pageau in Quebec City, Canada, and now managed by Dominic and Marie-Claude Pageau.

The company specializes in the distribution of industrial tools and professional safety equipment, with two physical points of sale in Quebec City and Chicoutimi, and an online store accessible throughout Canada.

To learn more, please visit our About Us page.

No. Polar Industrial Equipment is an independent Quebec distributor, with no affiliation to Home Depot, RONA, Canadian Tire, or any other national chain.

It is a private family business established in Quebec City since 1991, specializing exclusively in industrial tools and professional safety equipment.

Polar Industrial Equipment has been in business since 1991, with over 35 years of expertise in the distribution of industrial tools and professional equipment in Quebec and Canada.

An item received as a gift can be returned within 30 days of the original purchase date, provided it is unused and in its original packaging.

Contact our team at info@equipementpolar.com or at 1-800-567-3206, indicating that it is a gift return. The refund will be issued using the payment method used for the original purchase.

If you receive a defective item upon delivery, contact our team immediately at info@equipementpolar.com or at 1-800-567-3206, describing the defect found and attaching photos if possible.

Polar Industrial Equipment is committed to quickly resolving the situation by replacing the item or issuing a full refund, according to your preferences. Return shipping costs for defective items are covered under the terms of our refund policy.

Accessories and consumables such as blades, abrasive discs, drill bits, and tips are generally returnable within 30 days if unused and in their original sealed packaging.

Opened or used accessories cannot be returned for hygiene and safety reasons. To confirm the conditions applicable to a specific item, please contact our team before returning it.

Items must be returned within 30 days of receiving your order. They must be returned in the same condition as received, unworn or unused, with all tags still attached and including the original packaging.

Polar Industrial Equipment accepts returns within 30 days of order receipt. Items must be returned unused, in the same condition as received, with all tags still attached and in their original packaging.

To initiate a return, contact our team at info@equipementpolar.com or at 1-800-567-3206.

To view our complete return policy, click here.

Refunds are processed within 7 days of receipt of the item(s).

Absolutely! Send your list to info@equipementpolar.com, and we will respond within 24 hours with a detailed quote.

Yes, we arrange deliveries directly to your work sites anywhere in Quebec. Simply provide the job site address when placing your order.

Once your return has been received and the refund processed by Polar Industrial Equipment, the time it takes for the refund to appear on your statement depends on your financial institution.

As a general rule, allow 3 to 10 business days for a credit card refund and 1 to 5 business days for a PayPal refund.

If the refund does not appear after this period, please contact our team at info@equipementpolar.com with your order number.

We honor the manufacturers’ warranties, which typically range from 2 to 5 years depending on the brand and product. For more details on a specific product’s warranty, please check the product page or contact us at aide@equipementpolar.com. In case of an issue covered by the warranty, you can benefit from our repair service at our workshops.

Yes, you can return or exchange a product within 30 days of purchase, provided it is unused, in its original condition, with the original packaging, and accompanied by proof of purchase. Return shipping costs are your responsibility, except if the product is defective or damaged upon receipt. Please note that certain items, such as discounted, promotional, perishable, or downloadable products, are neither refundable nor exchangeable. To initiate a return or exchange, contact us at aide@equipementpolar.com.

Items are generally delivered within 2 to 5 business days. The shipping cost is $10.99 for items weighing 40 pounds or less. For items over 40 pounds or large in size, the cost will be displayed at checkout. For returns, shipping costs are your responsibility, except if the product is defective or damaged. We recommend using a trackable shipping service for returns of products valued over $75.

If your return is approved (within 30 days, product unused, in its original packaging), we will notify you by email after receiving and inspecting the item. The refund will be processed to your original payment method within a few days. If you haven’t received your refund, check your bank account, contact your credit card company, then your bank. If the issue persists, email us at aide@equipementpolar.com. Note that shipping costs are non-refundable, and discounted or promotional items cannot be refunded.

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit equivalent to its value after we receive and inspect the return. If the item was not marked as a gift, the refund will be sent to the person who made the purchase.

Yes, we replace defective or damaged items upon receipt. Contact us at aide@equipementpolar.com to arrange the return and exchange. Send the item to: 3425 Bd Wilfrid-Hamel, Québec, QC, Canada. Return shipping costs for defective products will be covered by us.

Contact our team as soon as possible at info@equipementpolar.com or at 1-800-567-3206 if you need to change the shipping address after placing your order.

An address change is only possible if the order has not yet been shipped.

Once the order has shipped, no address changes can be made.

If your package arrives damaged, contact Polar Industrial Equipment within 48 hours of receipt at info@equipementpolar.com or at 1-800-567-3206, keeping the original packaging and taking photos of the damage.

Our team will guide you through the steps to resolve the situation quickly.

The following items are neither refundable nor exchangeable:

• Discounted or promotional items
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Downloadable software
• Used, damaged, or items without original packaging (except for initial defects)
• Items returned more than 30 days after delivery