FAQs

What are the shipping times for your products?

We take 1-2 days to process your order then 2-5 days to deliver it to you.

Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Quebec, Canada.

Do you provide product tracking information?

Yes, our products all have a tracking system.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: JFmarketing@equipementpolar.com to arrange the return of the item and we will send you a similar replacement item as quickly as possible.

Where are you located?

We have a store located in Quebec and one in Saguenay in Canada

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes delivery may take longer. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: JFmarketing@equipementpolar.com 

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not damaged. . For more information, please read more about our Refund Policy https://www.equipementpolar.com/policies/refund-policy