Q&A

Yes, we are an official distributor of DeWalt, Makita, Lincoln Electric, Bosch, and all our other partner brands for over 30 years.

Absolutely! You can visit our stores in Quebec City (3425 Boul Wilfrid-Hamel) or Chicoutimi (1165 rue de la Manic) to see and test our tools.

You can compare products on our website, or our experts can help you compare features based on your specific needs. Call us at 418-682-3011 for personalized advice.

We take 1-2 days to process your order then 2-5 days to deliver it to you.

We ship across Canada. For international shipments, please contact our service at: aide@equipementpolar.com.

Our offices are located in Quebec, Canada.

Yes, our products all have a tracking system.

We apologize for the delay. Sometimes delivery may take longer. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: aide@equipementpolar.com 

Absolutely! Send your list to info@equipementpolar.com, and we will respond within 24 hours with a detailed quote.

Yes, we arrange deliveries directly to your work sites anywhere in Quebec. Simply provide the job site address when placing your order.

We honor the manufacturers’ warranties, which typically range from 2 to 5 years depending on the brand and product. For more details on a specific product’s warranty, please check the product page or contact us at aide@equipementpolar.com. In case of an issue covered by the warranty, you can benefit from our repair service at our workshops.

Yes, you can return or exchange a product within 30 days of purchase, provided it is unused, in its original condition, with the original packaging, and accompanied by proof of purchase. Return shipping costs are your responsibility, except if the product is defective or damaged upon receipt. Please note that certain items, such as discounted, promotional, perishable, or downloadable products, are neither refundable nor exchangeable. To initiate a return or exchange, contact us at aide@equipementpolar.com.

Items are generally delivered within 2 to 5 business days. The shipping cost is $10.99 for items weighing 40 pounds or less. For items over 40 pounds or large in size, the cost will be displayed at checkout. For returns, shipping costs are your responsibility, except if the product is defective or damaged. We recommend using a trackable shipping service for returns of products valued over $75.

If your return is approved (within 30 days, product unused, in its original packaging), we will notify you by email after receiving and inspecting the item. The refund will be processed to your original payment method within a few days. If you haven’t received your refund, check your bank account, contact your credit card company, then your bank. If the issue persists, email us at aide@equipementpolar.com. Note that shipping costs are non-refundable, and discounted or promotional items cannot be refunded.

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit equivalent to its value after we receive and inspect the return. If the item was not marked as a gift, the refund will be sent to the person who made the purchase.

Yes, we replace defective or damaged items upon receipt. Contact us at aide@equipementpolar.com to arrange the return and exchange. Send the item to: 3425 Bd Wilfrid-Hamel, Québec, QC, Canada. Return shipping costs for defective products will be covered by us.

The following items are neither refundable nor exchangeable:

• Discounted or promotional items
• Perishable goods (food, flowers, etc.)
• Intimate or sanitary products
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Downloadable software
• Used, damaged, or items without original packaging (except for initial defects)
• Items returned more than 30 days after delivery

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: aide@equipementpolar.com to arrange the return of the item and we will send you a similar replacement item as quickly as possible.

We have a store located in Québec (3425 Boul Wilfrid-Hamel, Québec, G1P 2J3) and another in Saguenay (1165 rue de la Manic, Chicoutimi, G7K 1A1, Canada).

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not damaged. . For more information, please read more about our Refund Policy

Yes, we can order official replacement parts for all the brands we distribute, both online and in-store.